| When | What happened |
|---|---|
| 3 months earlier | Customer quoted our "old-fleet service spares list": water pump + thermostat + belt, matched by serial (not ordered yet) |
| Breakdown day | Temperature pegged, work stopped. Customer sent a screenshot of the old quote: "This set — ship the pump first" |
| Same day | Stock confirmed from our records, shipped, tracking number back within the hour |
| Two days later | Pump fitted, thermostat swapped at the same time (it was on the list too), work resumed |
| System | Stock these | Why |
|---|---|---|
| Cooling | Water pump, thermostat, belts | The most common breakdown; small parts, huge downtime cost |
| Hydraulics | Pilot filter, common seal kits | Most "erratic action" starts here |
| Electrical | 1-2 common sensors | False-alarm stoppages are usually sensors |
| Consumables | Air & oil filter set | Service without waiting on parts |
Send us the model and serial and we'll produce a free high-failure spares list for your build range — one inquiry that covers a whole service cycle.
| Method | What you provide | Result |
|---|---|---|
| 1. Part number (fastest) | The part number / VOE number / CAT number — nothing else needed | Stock and price confirmed within minutes; 100% precise |
| 2. Model + serial number + year | e.g. EC210B + machine serial + year 2015 | The same model can have several versions — the serial number pins it down |
| 3. Photo of nameplate / old part | A clear photo of the machine nameplate, or the printed/stamped number on the old part | We verify fitment from the photo — our responsibility, not yours |
| 4. Fault description + replacement history | Briefly describe the symptom and whether/when this part was replaced before | We help judge what to replace — and whether a root cause is still hiding |
Send any one of the four to our online chat to lock in the right part. The more you share, the faster and more accurate the quote.
Tap through to our live parts search — check stock and send us the part number for an instant quote:
No. Send model + serial and you get a free list with prices — order or not, your call.
Coolant and oil temps creeping up together, weeping at the pump shaft seal, whining at idle — replace at the first sign, don't wait for the gauge.
Common parts ship same day, 3-7 days to most markets; express options available — just say so when quoting.
Send it to our online chat — in-stock parts quoted the same day.